FAQ
Q: What is "The Grub Box"?
A: "The Grub Box" specializes in eco-friendly, stainless steel kids' lunch boxes, lunch bags, and drink bottles. Our products are designed to be durable, safe, and environmentally friendly.
Q: Where are your products made?
A: Our products are ethically made in facilities that adhere to strict quality and safety standards.
Product Information
Q: What materials are used in your lunch boxes and drink bottles?
A: Our lunch boxes and drink bottles are made from high-quality, food-grade stainless steel. This ensures that they are safe for your children and free from harmful chemicals like BPA, phthalates, and lead.
Q: Are your products dishwasher safe?
A: Yes, all of our stainless steel products are dishwasher safe. However, we recommend hand-washing the lids to prolong their lifespan.
Q: Are the lunch bags insulated?
A: Yes, our lunch bags are designed with insulation to keep food fresh and at the right temperature for longer periods.
Q: Do you offer different sizes of lunch boxes?
A: Yes, we offer a variety of sizes to accommodate different appetites and meal types. Check our product descriptions for detailed dimensions and capacity information.
Ordering and Shipping
Q: How can I place an order?
A: You can place an order directly on our website by browsing our products, adding items to your cart, and proceeding to checkout.
Q: Do you ship internationally?
A: Yes, we offer international shipping. Shipping rates and delivery times vary depending on the destination.
Q: How long will it take to receive my order?
A: Orders are typically processed and shipped within 2-3 business days. Delivery times vary based on your location, but domestic orders usually arrive within 5-7 business days.
Returns and Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unused and undamaged products in their original packaging. Please contact our customer service for return instructions.
Q: How do I exchange an item?
A: If you need to exchange an item, please reach out to our customer service team with your order number and the details of the exchange. We'll guide you through the process.
Product Care
Q: How should I clean my stainless steel lunch box and drink bottle?
A: We recommend washing with warm soapy water and a soft sponge. For a deeper clean, you can use a mixture of vinegar and baking soda.
Q: Can I use my stainless steel lunch box in the microwave?
A: No, stainless steel is not microwave safe. Please transfer your food to a microwave-safe container before reheating.
Contact Information
Q: How can I contact customer service?
A: You can reach our customer service team by email at info@thegrubbox.com. We're available Monday through Friday from 9 AM to 5 PM EST.